Returns and Refunds
We want you to be happy with the books you buy from us. If something is wrong with your order, tell us and we will put it right.
Damaged, defective or wrong books
If a book arrives damaged, has a printing or binding fault, or simply is not the book you ordered, email us within thirty days of delivery with your order number and a photograph of the problem.
We will send a replacement at our expense, or refund you in full, whichever you prefer. You will not be asked to pay return postage, and in most cases we will not ask for the damaged book back.
Change of mind
If you simply decide you do not want a book, you may return it within thirty days of delivery for a refund of the purchase price, provided it is unread and in resalable condition — no creased spine, no marks, no missing dust jacket.
Return postage for a change-of-mind return is the customer’s responsibility, and the original shipping charge is not refunded. We recommend using a tracked service, because we can only refund books that actually reach us.
Cancelling an order
If your order has not yet shipped, we can cancel it and refund you in full. Email us as quickly as you can, because orders usually go out within two business days.
If a book turns out to be out of stock after you have paid, we will contact you and either refund that item in full or hold your order until it is available, whichever you prefer.
How refunds are paid
- Card payments are refunded to the card you paid with. Once we issue the refund it usually appears on your statement within five to ten business days, depending on your bank.
- Interac e-Transfer payments are refunded by e-Transfer to the email address you sent the payment from, unless you ask us to use a different one.
We refund in Canadian dollars for the amount you were charged. If your bank converted the payment from another currency, the amount you receive back may differ slightly because of the exchange rate on the day — that difference is between you and your bank, and is not something we can control.
Starting a return
There is no form to fill in. Email us with your order number and what went wrong, and we will reply with what to do next, including the return address if the book needs to come back.
Nothing in this policy affects your rights under Alberta’s Consumer Protection Act or other applicable Canadian consumer law.